Privacy Policy

Effective Date: [2/26/2026]

Welcome to Splash at Balmoral Resort ("we," "our," "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://splashatbalmoralresort.com (the “Site”) and make reservations or bookings through it.

1. Information We Collect

Personal Information You Provide

When you book a stay, contact us, or subscribe to updates, we may collect:

• Full name
• Email address
• Phone number
• Billing and mailing address
• Payment information (processed securely by third-party providers)
• Reservation details (dates, guest count, special requests)

Automatically Collected Information

We may automatically collect certain data through cookies and tracking technologies, including:

• IP address
• Browser and device type
• Pages visited and time spent
• Referral source

2. How We Use Your Information

• Process and confirm reservations
• Communicate regarding bookings
• Provide customer support
• Improve website performance
• Send promotional communications (if consent is given)

3. Bookings & Payment Processing

All payments are processed securely through third-party payment processors. We do not store full credit card information on our servers. Booking confirmations are sent via email once payment authorization is successful.

4. Cookies

We use cookies to enhance user experience and analyze website traffic. You may disable cookies in your browser settings, though some features may not function properly.

5. Sharing of Information

We may share your information with trusted third-party service providers that assist in operating our website, processing bookings, or delivering services. These providers are contractually obligated to safeguard your information.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no online transmission can be guaranteed to be 100% secure.

7. Your Rights

Depending on your location, you may have rights to access, update, or delete your personal data. To exercise your rights, please contact us using the information below.

8. Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the Site constitutes acceptance of any updates.

10. Contact Us

If you have questions regarding this Privacy Policy, please contact us at:

Email: info@splashatbalmoralresort.com

Address: 124 Kenny Boulevard Haines City, Florida, 33844